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Answer:
When someone else is speaking, you should give non-verbal communication cues to show that you understand.
a. True
Non-verbal cues, such as nodding, maintaining eye contact, and facial expressions, are important to show that you are actively listening and understanding the speaker.
When giving instructions or information to a group of co-workers, you should ask a person to repeat back what you have said to make sure everyone is clear on the task at hand.
a. True
Asking someone to repeat back the instructions helps ensure that the message has been understood correctly and can prevent misunderstandings.
Good customer service always includes doing what the customer tells you to do.
b. False
Good customer service involves understanding the customer's needs and finding appropriate solutions, but it doesn't always mean doing exactly what the customer demands, especially if it goes against company policies or ethical standards.
If a customer is angry, you too should get angry to respond effectively.
b. False
Responding with anger is unprofessional and can escalate the situation. It's important to remain calm, empathetic, and composed to effectively address the customer's concerns.
Explanation: