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In processing reservation requests, either verbally or in writing, always acknowledge
the request first. Inform the guest if their requests are unavailable and then offer
suitable alternatives.
It would be easier to close a reservation if the reservations agent is well-
knowledgeable of the products/services that the hotel offers.​


Sagot :

Answer:

Identification of the sources of business: ...

Communication with the Hotel: ...

Formulation of the reservation request: ...

Reservation Acceptance: ...

Confirmation notification: ...

Modification and pre-arrival activity:

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