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Answer:
2.Listening skills allow one to make sense of and understand what another person is saying. ... Good listening skills make workers more productive. The ability to listen carefully allows workers to better understand assignments they are given. They are able to understand what is expected of them by their management.
3.A.Listen to understand not respond: “Most people do not listen with the intent to understand. ...
B.Listen with curiosity: If you're willing to listen, everyone has a story to tell. ...