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Sagot :
Answer:
Flow Chart: Conducting a Room Check (Night Service and Turn Down Bed)
1. Preparation
- Gather necessary supplies (clean linens, toiletries, cleaning materials, and amenities).
2. Enter the Room
- Knock on the door and announce room service.
- If no response, enter the room using the provided key card.
3. Initial Room Assessment
- Check the general condition of the room.
- Take note of any visible issues (e.g., spills, trash, clutter).
4. Remove Trash and Clutter
- Empty trash bins.
- Remove any used dishes, glasses, and utensils.
- Pick up any clutter or personal items and place them neatly.
5. Refresh Bathroom
- Replace used towels with fresh ones.
- Restock toiletries (soap, shampoo, toilet paper, etc.).
- Clean and sanitize sinks, countertops, and toilet as needed.
6. Clean and Tidy the Room
- Dust surfaces (tables, desks, shelves).
- Wipe down any smudges on mirrors or glass surfaces.
- Vacuum or sweep the floor if necessary.
7. Turn Down the Bed
- Remove any decorative pillows and bedspread.
- Fold back the top layer of the bed covers to create a welcoming look.
- Arrange the pillows neatly.
- Place a mint or a small treat on the pillow (optional).
8. Adjust Room Ambiance
- Close curtains and adjust lighting to a soft, welcoming level.
- Set the room temperature to a comfortable setting.
- Ensure that the TV remote and other amenities are easily accessible.
9. Final Check
- Ensure everything is in order and the room looks clean and inviting.
- Note any maintenance issues and report them.
10. Exit the Room
- Double-check that you have all your supplies.
- Exit the room and ensure the door is securely closed.
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