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Answer:
Scenario: A team member is presenting a new project proposal during a meeting.
1. Concentration: The listener makes eye contact, nods, and avoids distractions such as checking their phone or looking at other papers.
2. Understanding: The listener takes notes on key points and asks clarifying questions, such as, "Can you elaborate on the timeline for this project?"
3. Responding: After the presentation, the listener paraphrases what was said, "So, you’re suggesting a three-month timeline with bi-weekly check-ins to ensure we stay on track. Is that correct?"
4. Remembering: The listener recalls and references the key points of the proposal in future meetings or when discussing the project with others.
Scenario: A friend is sharing their feelings about a recent breakup.
1. Concentration: The listener puts away their phone, maintains eye contact, and sits facing their friend to show they are fully engaged.
2. Understanding: The listener uses empathetic phrases like, "That sounds really tough," and asks questions like, "How are you coping with it now?"
3. Responding: The listener reflects feelings by saying, "It sounds like you're feeling really hurt and confused about what happened."
4. Remembering: The listener follows up later with, "I’ve been thinking about our conversation the other day. How are you feeling now?"