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Sagot :
MISCOMMUNICATION
What should have been done by each speaker to prevent the miscommunication?
To prevent miscommunication, each speaker could have taken the following steps:
1. Clarify Ambiguous Terms: Both speakers should have clarified any ambiguous terms or phrases to ensure mutual understanding.
2. Confirm Understanding: They should have confirmed each other's understanding by paraphrasing or summarizing key points.
3. Active Listening: Both speakers should have practiced active listening, which includes paying attention, asking questions, and providing feedback to ensure comprehension.
4. Use of Plain Language: They could have used plain and simple language, avoiding jargon or overly complex sentences that might be difficult to understand.
5. Seek Feedback: Finally, both speakers should have encouraged each other to ask questions and provide feedback throughout the conversation to clarify any doubt's or misunderstandings promptly.
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