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Situation No. 5:   In a restaurant, a costumer ordered a hot noodle soup. As the costumer was about to take the noodle soup, he found a hair together with the noodles. The costumer then called the waiter and told him about the hair. The waiter right away apologized about the incident and gave him another serve of hot noodle soup. Identify the lesson learned in the situation. _______________________________________ ​