Answer:
COLD TRANSFER
ADVANTAGES:
1. You Can Reach New Customers
2.You can master your sales pitch
3. You Can Gain Relevant Information And Make A Human Connection
DISADVANTAGES:
1. It Can Be Annoying
2. It Only Works Part Of The Time
WARM TRANSFER
ADVANTAGES:
-Providing Better Customer Service
-Surprising Time Savings
-Clarification made easy
-Opting Into - or Out of - Conversations as Needed
DISADVANTAGES:
•Some sales reps don’t take warm calling as seriously as they should. They’re too casual or don’t work hard enough to capture the prospect’s attention.
•Voicemail messages aren’t strategic or well-planned.
