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Answer:
Philippine Airlines, Inc. (PAL) is committed to providing the total quality travel experience to all our customers. We endeavor to create a product that would make us truly proud and our customers satisfied. Our aim is to accord our customers an experience which they would remember us by, through a consistent effort to enhance our service delivery and regular trainings of our employees. We constantly try to improve our current systems and policies with our customers in mind. Our commitment to deliver the service expected of us and which our customers rightfully deserve is a primary and foremost goal.