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Direction: As a client or guest to any establishment, we have demands and special special requests that business personnel try to address to ensure continuous patronage. Write some of your special demands during your visit to the following business establishments: 1. Restaurant 2. Hotel 3. Bouttique 4. Mall 5. Cinema


Sagot :

Answer:

Learning Objectives

Describe the types and value of service in the food and beverage industry

Describe the service sequence in full-service dining

Differentiate between planning and providing guest services in food service establishments

Identify tools utilized in providing guest service

Identify “rules” and unique standards associated with different levels of dining experiences

Relate the importance of service recovery and guest satisfaction to repeat business and customer loyalty

Identify important steps in a service recovery model for a foodservice operation