Self-Check Activity: Arrange the given steps in processing reservation changes and cancellations. Put numbers 1-5 on the line. a. Process the reservation changes Determine the possibility of granting the requests of guest without creating conflict on other reservations. End the conversation and thank the guest. Retrieve the original reservation from the system. enter the amendments on the system then file and save the updated reservation advise the guest on all the changes in rates and inclusions, date, room type, conditions, among others. b. Process cancellation request Issue a cancellation reference number and remove the reservation slip from the date file. Update the booking details with the cancelled status. End the conversation and thank the guest. Apply and communicate the cancellation fee as per hotel policy to the guest. Retrieve the original reservation from the system.​