Sumali sa IDNStudy.com at makakuha ng maraming kaalaman. Alamin ang mga maaasahang sagot sa iyong mga tanong mula sa aming malawak na kaalaman sa mga eksperto.
Answer:
1. Listen
2. Apologise to difficult customers
3. Handle angry customers by showing empathy
4. Maintain a calm tone of voice
5. Use the customer's name
6. Build and maintain trust
7. Don't take difficult customers personally
8. Handle angry customers using positive language
9. Resolve the issue
10. Share the knowledge with difficult customers
Explanation:
Hope it helps
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