If I were a contact centre manager I would have my staff do risk assessments. This is because they are in an environment where there are many potential dangers that could befall them. They need to know what these dangers are so that they can take precautions against them. For example, if they are working on a phone line with lots of other people then they should ensure that their phones are not damaged by someone else’s call or that they don’t get electrocuted when they plug something into the wall socket. These things happen all the time but it is important for workers to understand the risks involved so that they can protect themselves from harm.
