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Answer the following:
1. Describe the contact center employees insofar as their facial expressions are concerned. Why do you think it is best to project such expressions?
2. Describe how the contact center looks in terms of physical arrangement. Does this arrangement matter? Is it important for a contact center to be arranged in any particular way? Explain.
Pls proper answer!
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Sagot :

MayumiKazukiTsurugiidn

Answer:

*Eye contact lets a customer know that you're listening to what they're saying. ... Your facial expressions also play an important role in how a customer will react. If you show compassion and empathy in your reaction, they'll know that you care about their problem.

*A contact center is a central point from which organizations manage all customer interactions across various channels. Their primary purpose is to offer customers efficient and effective technical support, customer service and sales assistance.

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