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Main Idea:
Effective leaders encourage a high level of performance by
expecting the best from their employees.
Support 1. People are likely to live up to a manager or superior expectations.
2. Called the "Pygmalion effect" i.e. expect the best and you will get it.
3.
a. leader who expects the best gets high achievement
b. leader who doesn't expect much gets low achievement
C.
d. pays for leaders to expect the best​