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1. Suppose you work for a firm, as a regular employee, that sells home appliances such as TV, washing machines etc. Your company has been slowly losing customers, but no one seems to know why. Employee morale is sliding as well. You believe the company is run by honest, dedicated owners who want to please their customers. One day, you overhear a co-employee quietly advising a potential customer to shop at another store. You realize that your firm's biggest problem may be lack of employee satisfaction which is leading to external customer loss. a. Would you approach the employee to discuss the problem? b. Would you ask the employee why he or she is turning customers away? c. What steps do you think your employer could take to turn the situation around?
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