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Directions: Read the scenario. Imagine you are a server, create a script of a play on how you will handle and resolve the sample problem below. Write it on your notebook (see attached rubric) Scenario:
The Late Breakfast Moriz requested for room service to serve breakfast at 7:00 in the morning. Her order on the type of table setting and food was acknowledged. The staff got the order and Moriz waited until 10:30 in the morning. The guest became so angry because the order came too late and she had an appointment at 10:00 in the morning. As the staff how will you handle the customer's objections?
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