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listening is important in the communication process because?
To listen, we need to make a conscious effort not to just hear what people are saying but to take it in, digest it and understand. Not only does listening enhance your ability to understand better and make you a better communicator, it also makes the experience of speaking to you more enjoyable to other people.
when u communicate, you do not just look at the person and be a passive listener. to achieve a good and proper communication, you must be an active listener so that the flow of the communication is smooth and u and the person ur talking to will understand each others point of view
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