Answer:
The ombudsman plays an essential role in preventing the state from gaining absolute power without constraints, accountability or controls. For, if the public is to have confidence in its government, constraints must be imposed on the power it exercises. To be effective, a government needs legitimacy.
The Ombudsman helps to avoid formal litigation procedures by way of “alternative dispute resolution”. This makes a useful addition to the legal protection provided by the courts.
The typical duties of an ombudsman are to investigate complaints and attempt to resolve them, usually through recommendations (binding or not) or mediation. Ombudsmen sometimes also aim to identify systemic issues leading to poor service or breaches of people's rights.
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