Renielgadiaidn
Answered

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what benefit will the customers expect form it​

Sagot :

Explanation:

The first thing customers want is the service you are providing to be timely. I purposely did not use the words fast or quick. Customers want the service to be provided in a quick fashion, but not at the expense of quality. Quality should never be measured by time. Quality should be measured in call resolution. Support and customer service reps should never feel they are on a stop watch. If the rep feels they have to shorten their call even when they may not have provided a resolution to the customer’s issue, this results in higher call volumes because customers have to call back to get a satisfactory resolution to their issue.

The second thing customers expect is theeasy access to the support or customer service reps. If they are put on hold, they do not want to listen to endless commercials for the product or service that is not working for them. They would love to have all the benefits promised in the on-hold commercials. This type of service only makes the customer more upset. The best on-hold experience is easy listening instrumental music.

Customers expect an experience that is personal, as if they where your only customer. They want to speak to someone that is polite, calm and knowledgeable. They want to be treated with respect. If they had the knowledge in the first place they would not be calling you. The same holds true for the customer. They should not expect you to be able to answer every question every time. If you do not know the answer, tell them you will need to do some research, give them a time that you will return the call, and keep that promise, even if you do not have the answer yet. This shows the customer that they can count on you to keep your word.

Tresiatanateidn

Answer:

The first thing customers want is the service you are providing to be timely. I purposely did not use the words fast or quick. Customers want the service to be provided in a quick fashion, but not at the expense of quality. Quality should never be measured by time. Quality should be measured in call resolution. Support and customer service reps should never feel they are on a stop watch. If the rep feels they have to shorten their call even when they may not have provided a resolution to the customer’s issue, this results in higher call volumes because customers have to call back to get a satisfactory resolution to their issue.

The second thing customers expect is theeasy access to the support or customer service reps. If they are put on hold, they do not want to listen to endless commercials for the product or service that is not working for them. They would love to have all the benefits promised in the on-hold commercials. This type of service only makes the customer more upset. The best on-hold experience is easy listening instrumental music.

Customers expect an experience that is personal, as if they where your only customer. They want to speak to someone that is polite, calm and knowledgeable. They want to be treated with respect. If they had the knowledge in the first place they would not be calling you. The same holds true for the customer. They should not expect you to be able to answer every question every time. If you do not know the answer, tell them you will need to do some research, give them a time that you will return the call, and keep that promise, even if you do not have the answer yet. This shows the customer that they can count on you to keep your word.

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