Answer:
Elements of the Communication Process
Encoding and Decoding
Encoding refers to the process of taking an idea or mental image, associating that image with words, and then speaking those words in order to convey a message. So, if you wanted to explain to your aunt the directions to your new apartment, you would picture in your mind the landscape, streets and buildings, and then you would select the best words that describe the route so your aunt could find you.
Decoding is the reverse process of listening to words, thinking about them, and turning those words into mental images. If your aunt were trying to find her way to your apartment, she would listen to your words, associate these words with streets and landmarks that she knows, and then she would form a mental map of the way to get to you. Ramsey’s “Using Language Well” (Chapter 10) provides additional insight into the encoding and decoding process.
Communicator
The term communicator refers to all of the people in the interaction or speech setting. It is used instead of sender and receiver, because when we are communicating with other people we are not only sending a message, we are receiving messages from others simultaneously. When we speak, we observe others’ nonverbal behavior to see if they understand us and we gauge their emotional state. The information we gain from these observations is known as feedback. Over the telephone, we listen to paralinguistic cues, such as pitch, tone, volume and fillers (i.e., “um,” “uh,” “er,” “like,” and so on). This means that communication is not a one-way process. Even in a public speaking situation, we watch and listen to audience members’ responses. If audience members are interested, agree, and understand us, they may lean forward in their seats, nod their heads, have positive or neutral facial expressions, and provide favorable vocal cues (such as laughter, “That’s right,” “Uh huh,” or “Amen!”). If audience members are bored, disagree, or are confused by our message, they may be texting or looking away from us, shake their heads, have unhappy or confused expressions on their faces, or present oppositional vocal cues (like groans, “I don’t think so,” “That doesn’t make sense,” or “You’re crazy!”). Thus, communication is always a transactional process—a give and take of messages.
Message
The message involves those verbal and nonverbal behaviors, enacted by communicators, that are interpreted with meaning by others. The verbal portion of the message refers to the words that we speak, while the nonverbal portion includes our tone of voice and other non-vocal components such as personal appearance, posture, gestures and body movements, eye behavior, the way we use space, and even the way that we smell. For instance, the person who gets up to speak wearing a nice suit will be interpreted more positively than a person giving the exact same speech wearing sweats and a graphic t-shirt. Or if a speaker tries to convince others to donate to a charity that builds wells in poor African villages using a monotone voice, she will not be as effective as the speaker who gives the same speech but speaks with a solemn tone of voice. If there is ever a conflict between the verbal and the non-verbal aspects of a message, people will generally believe the nonverbal portion of the message. To test this, tighten your muscles, clench your fists at your sides, pull your eye brows together, purse your lips, and tell someone in a harsh voice, “NO, I’m NOT angry!” See if they believe your words or your nonverbal behavior.
The message can also be intentional or unintentional. When the message is intentional, this means that we have an image in our mind that we wish to communicate to an audience or a person in a conversation, and we can successfully convey the image from our mind to others’ minds with relative accuracy. An unintentional message is sent when the message that we wish to convey is not the same as the message the other person receives. Let’s say you are returning from an outing with your significant other and she or he asks, “Did you have a good time?” You did have a good time but are distracted by a TV commercial when asked, so you reply in a neutral tone, “Sure, I had fun.” Your significant other may interpret your apathetic tone of voice and lack of eye contact to mean that you did not enjoy the evening, when in fact you actually did. Thus as communicators, we cannot always be sure that the message we wish to communicate is interpreted as we intended.
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