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Sagot :
Answer:
Total quality management (TQM) is a management strategy that emphasizes a continuous, organization-wide effort to maintain quality customer service and satisfaction. TQM's ultimate goal is to foster customer loyalty by delivering a level of service that will keep customers coming back again.
The nine core elements of a QMS should include quality objectives, a quality manual, organizational responsibilities, data management, and other practices.
•Quality Objectives.
•Organizational Structure and Responsibilities.
•Data Management.
•Processes.
•Customer Satisfaction with Product Quality.
•Continuous Improvement.
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