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9. What is TQM and how it is made an element in strategy? |​

Sagot :

Answer:

Total quality management (TQM) is a management strategy that emphasizes a continuous, organization-wide effort to maintain quality customer service and satisfaction. TQM's ultimate goal is to foster customer loyalty by delivering a level of service that will keep customers coming back again.

The nine core elements of a QMS should include quality objectives, a quality manual, organizational responsibilities, data management, and other practices.

•Quality Objectives.

•Organizational Structure and Responsibilities.

•Data Management.

•Processes.

•Customer Satisfaction with Product Quality.

•Continuous Improvement.

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