Answered

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What particular dimensions in service quality is lacking in Cebu Pacific Airline?

Sagot :

Sildoniaidn

Answer

Cebu Pacific Airlines is known for its cheap tickets but lack of quality in services. They are known to show poor quality services in the following:

  • First, Cebu Pacific is known to show poor quality in Safety and Security. In other words, travelers have a lack of sense of peace in traveling because of protection concerns like the safety of personal belongings and luggage.
  • Second, Cebu Pacific is known for its uncomfortable seats, making traveling experiences minimum satisfactory.
  • Third, Cebu Pacific has poor booking, scheduling, and ticketing service. They are known to delay some of their flights in prolonged hours.

Cebu Pacific Airlines simply lacks the assurance of good, safe, comfortable travel. However, there is a saying "You get what you paid for" and the services of Cebu Pacific Airlines is a good example of that.

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