Elyzataga811idn
Answered

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what are the must have qualities of a front office service personnel?​

Sagot :

Francisroldansagaidn

Answer:

Front office is a department where guest comes in first contact with the employees of the hotel. Employees of front office department are the mirror image of the hotel. They reflect the standards of the establishment. Therefore, it is very essential for front office department professional to be competent. Competencies are a set of behavioural traits and technical abilities that are suitable for a job. It has been observed that the role of front office professional has changed dramatically. They are empowered with more responsibilities. Therefore they require certain attributes. Attributes means, the quality of Front office staff to achieve more productive work and accomplish maximum guest satisfaction, as well as to create competitive advantage to an organization.

Explanation:

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