Answer:
Customer satisfaction plays a vital role within almost any business. ... Not only is it a leading indicator used to measure customer loyalty and retention, it enables businesses to identify unhappy customers, reduce customer losses and negative word of mouth whilst increasing revenue.
Customer satisfaction is one of the most important indicators of consumer purchase intentions and loyalty. High-standard customer service can win your clients' hearts and make you recognizable within your target group.
Regardless of what industry you're in or what kinds of products and services you sell, your customer is the most important part of your business. Without the customer, you don't see any sales. ... If you fail to take the customers' views into account in your marketing, it's likely your campaigns will not be successful.
Customer satisfaction doesn't just impact the business' bottom line, it also impacts team morale and retention rate. Businesses need money to survive. To make money, businesses need customers. Ideally, these customers are happy, tell their friends about you, and keep coming back.
Explanation:
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