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Answer:
1. The World Travel and Tourism Council (WTTC) names the hospitality industry's importance as a main driver in global value creation. Recent figures published by the WTTC suggest a global contribution of 8.8 trillion USD to the global economy in 2018, representing 10.4 percent of the world's total GDP.
2. For those that work in the IT organization, service can mean multiple things. For some, service relates to technology domains like network or storage services. For others, particularly those schooled in IT service management (ITSM) and ITIL, it relates to an IT service, i.e. something that is consumed by an end user. Or some might view service as the S in SOA.