Answer:
While hard skills are invaluable in any industry, there is a greater knowledge among SMEs – and larger enterprises – that soft skills and emotional intelligence are just as important in establishing effective workplace relationships that can produce results. While logical intelligence denotes one’s cognitive brainpower, emotional intelligence is based on an empathetic ability to understand people, which relates to having the ability to effectively communicate with people. Soft skills represent the other side of an employee’s personal skill set, and encompasses a group of workplace competencies focusing on working well with others – including the most critical soft skill, which is the skill of communication. And while there are many different types of communication principles that businesses need to know about, ethical communication is the most important.
