Answer:
The ability to successfully resolve conflict depends on your ability to:
➪ Manage stress quickly while remaining alert and calm. By staying calm, you can accurately read and interpret verbal and nonverbal communication.
➪ Control your emotions and behavior. When you’re in control of your emotions, you can communicate your needs without threatening, intimidating, or punishing others.
➪ Pay attention to the feelings being expressed as well as the spoken words of others.
➪ Be aware of and respect differences. By avoiding disrespectful words and actions, you can almost always resolve a problem faster.
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