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II. Directions: Jot down your answers to the questions below in the spaces provided. Use the
rubrics. (1 point each)
Rubrics:
1 points Complete sentence/s related to the given item.
O point - Incomplete sentence/s related to the given item.
1. Write 2 main things you learned about communications in Module 2.
a.
b.
a.
b.
2. Write 2 strengths that you think you have in communication.
3. Write 2 weaknesses that you think you have in communication that you can improve in
the future.
a.
b.
a.
b.
4. Write 2 things that you find very challenging in effective communication.
a.
b.
5. Enumerate 2 ways on how to resolve conflict with customers