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1. IS THE RECEPTIONIST WELL-GROOMED? 2. WAS THE DOOR OPENED FOR ALL THE GUESTS? 3. WERE GUESTS ACKNOWLEDGED PROPERLY AS SOON AS THEY ARRIVED IN THE RESTAURANT? 4. WERE GUESTS GREETED PROPERLY AND APPROPRIATELY? 5. DID THE RECEPTIONIST MAKE EYE CONTACT WHEN WELCOMING/GREETING GUESTS? 6. WERE THE GUESTS GREETED WITH A SINCERE SMILE? 7. WERE THE GUESTS WHO HAD PRIOR RESERVATIONS IMMEDIATELY ESCORTED TO THEIR TABLE? 8. WERE THE GUESTS WITHOUT RESERVATIONS ASKED FOR THEIR PREFERRED SECTION OF THE DINNING ROOM/RESTAURANT? 9. WERE THE GUESTS WHO WERE MADE TO WAIT ADVISED ON HOW LONG THEY WILL WAIT FOR AN AVAILABLE TABLE IN THE DINNING AREA? 10. WERE ALL THE GUESTS ESCORTED TO THEIR TABLE?
Sagot :
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