1. The process of presenting your product or service to your customers with the objective to stimulate further their interest. a. Production Presentation b. Merchandising c. Sales Presentation d. Promotion 2. It involves asking questions and listening to customers answers to identify their needs and desires. a. Stimulus b. Need Presentation c. Canned presentation d. Formula Selling 3. It refers to a referral method which from existing customers is the best way to have another customer. a. Costumers b. Profiling c. Prospecting d. Formula selling 4. This is an activity where you are trying to determine whether you are likely to buy. a. Qualifying Prospect b. Need Presentation c. Prospecting d. Formula Selling 5. It providing information for a particular product. a. Stimulus b. Referral c. Canned Presentation d. Profiling​