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TRUE OR FALSE
3. The cause and effect diagram displays all contributing factors and their
relationship to the outcome to identify areas where data should be collected and analyzed.
4. A scatter diagram displays statistically determined upper and lower
limits drawn on either side of a process average.
5. The histogram plots data in a frequency distribution table
6. According to Pareto "The problem with PC demand is actually quite
simple and its reflected in weak customer satisfaction."
7.Customer Satisfaction or CSAT is a term frequently used in marketing.
It is a measure of how products and services supplied by a company to meet of surpass
customer expectation.​