"Provide effective customer service" Resource implications 1. Availability of telephone, fax machine, Internet, etc 2. Availability of data on projects and services; tariff and rates,promotional activities in place ect. 3. Availability of office supplies Method of Assessment 1. Written examination 2. Practical demonstration Context for Assessment 1. Assessment may be done im the workplace or in a simulated workplace setting ( assessment centers ) 2. Assessment activities are carried out through TESDA's accredited assessment center​